AI agents & automation · 2026
Agents that answer, qualify, book, sell and follow up around the clock on web chat, WhatsApp, SMS, voice and email, plus the automations that connect them to your CRM, calendar and store. Built on your data, with a person always one step away.
● The problem
Customers expect an answer in minutes, on the channel they chose, at any hour. Most teams can't keep up, and old chatbots only made it worse.
Wait more than 5 minutes and most leads have already moved on to the next business.
Hours lost every day on the same questions: prices, opening times, order status.
Calls, DMs, WhatsApp and web chat live in separate inboxes, so things slip.
The 9 pm enquiry goes to whoever answers first, and that's rarely you.
| Capability | Old chatbots | Modern AI agents |
|---|---|---|
| Understanding | Rigid keyword trees | Natural language, context and intent |
| Knowledge | Canned FAQ replies | Answers from your documents, catalogue and policies |
| Actions | A link to a contact form | Books, tracks orders and updates your CRM |
| Channels | Website widget only | Web, WhatsApp, SMS, voice and email |
| Escalation | Dead ends | Handoff to a person with the full context |
Why now
more likely to qualify a lead when you respond in 5 minutes instead of 30.
of online shopping carts are abandoned before checkout.
of common customer service issues will be resolved by agentic AI without a human by 2029.
What we build
Pick the agent or automation you need now and add more later. Each one includes the tools and workflow shown; third-party usage is billed at cost or on your own accounts.
Answers, qualifies and books on your website, WhatsApp, Instagram DMs and SMS, with missed-call text-back.
Tools & workflowClaude / OpenAI · Voiceflow / Botpress · WhatsApp Business · Twilio SMS · Google Calendar / Calendly · GoHighLevel / HubSpot
From $2,500 setup · $450/mo
Picks up every call in a natural voice, answers questions, qualifies callers, books appointments and calls leads back.
Tools & workflowVoice AI platform · Twilio numbers · Claude / OpenAI · Google Calendar · CRM
Call minutes billed at cost
From $3,000 setup · $450/mo
A personal shopper for every visitor and an instant answer to every order question, on chat and WhatsApp.
Tools & workflowShopify / WooCommerce API · Catalogue & policy knowledge base · WhatsApp · Klaviyo / Brevo · Claude / OpenAI
From $4,800 setup · $850/mo
Finds leads that match your ideal customer, writes personalised emails and LinkedIn messages, follows up and hands warm leads to your sales team.
Tools & workflowClaude (decisions & copy) · Apollo · Smartlead · HeyReach · GitHub · Cloud server
Tools on your accounts ≈ $220–240/mo
From $1,500 one-off build
Connects your tools so work moves on its own: leads routed, CRM updated, documents created, reports sent, team alerted.
Tools & workflown8n / Make / Zapier · Claude / OpenAI · Google Workspace / Microsoft 365 · Slack · CRM
From $1,500 one-off build
Several agents working together across voice and chat, locations and departments, with custom integrations and governance.
Tools & workflowMulti-model LLM router · Vector knowledge base · Your APIs and data · Monitoring
From $9,500+ setup · $1,800+/mo
Built for
Local businesses
Dental · HVAC · Legal · Real estate · Clinics · Local services
Ecommerce
Shopify & WooCommerce · $20k–$100k+ monthly revenue
Architecture & security
We build on proven platforms and connect to the tools you already use. If you already pay for a tool, we integrate with it instead of adding a new subscription.
Web chat · WhatsApp · SMS · Voice · Email
Voiceflow · Botpress · n8n · Make
Knowledge base (RAG) · LLM router: Claude, OpenAI, Gemini
Shopify API · CRM · Calendar · Email · Your APIs
Agents answer from approved knowledge and say so when they don't know.
Data encrypted in transit and at rest; API keys limited to what each agent needs.
Sentiment, VIP and edge-case triggers send the conversation to your team with full context.
Plugs into your stack
Pricing
Managed agents have a one-off setup fee and a monthly fee for hosting, monitoring, knowledge updates and optimisation. Automation builds are one-off.
Tier 1 · Entry
Dental, HVAC, legal, real estate, clinics
$2,500–3,000 setup
then $450/mo
1,000 conversations/mo · SLA 48h
Send a project brief →Most popular
Tier 2
Shopify & WooCommerce, $20k–$100k+ monthly revenue
$4,800 setup
then $850/mo
5,000 conversations/mo · SLA 24h
Send a project brief →Tier 3
Multi-location businesses and $100k+/mo ecommerce
$9,500+ setup
then $1,800+/mo
Custom volume · SLA 4h
Send a project brief →From $1,500
From $1,500
From $3,000
Prices in USD, excluding taxes. Third-party usage (AI models, call minutes, messaging, lead data) is billed at cost or on your own accounts. Final scope and price are confirmed in a written proposal.
Projected ROI
Local business
$3,500+from about 15 recovered calls a month, against a $450 monthly fee
70% resolved by AI · 30% by your team
Ecommerce store
7×+ ROIfrom +20% cart recovery and 70% ticket deflection
$12,000 projected net gain a month
Illustrative projections: they depend on your lead volume, average order value and close rate.
14-day deployment
Automation builds such as the outbound sales agent take about three weeks, with payments split 40% at the start, 40% mid-build and 20% at go-live.
We gather and structure your website, FAQs, documents, catalogue and policies.
Conversation design, prompts and guardrails, reviewed with you.
Connection to your CRM, calendar, store and messaging channels.
Hundreds of test conversations, edge cases and handoff checks.
Launch, team training and the first weekly report.
Results
Ecommerce · chat and email
84%The AI agent takes the first response on chat and email, around the clock.
Local services · bookings
3.2×Evening and weekend enquiries booked straight into the calendar.
Online store · order support
68%Order, shipping and policy questions resolved without a person.
Results by industry; client names on request. Founded in 2019 in East London, working across the UK, Europe, the USA and Latin America. Google Premier Partner.
What we need from you
Your goals and the customers or leads the agent should serve, with rough monthly volumes
The tools you already use, so we integrate with them instead of adding new ones
Access to the accounts involved (CRM, calendar, store, phone numbers, domains), which stay in your name
Your brand voice, policies and the questions customers ask most
Project brief
Four short steps. We use your answers to prepare a proposal and a demo for the strategy call.
FAQ
A chatbot follows a fixed script. An AI agent understands free text and voice, answers from your own information and takes actions: it books, checks orders, updates your CRM and hands over to a person when needed.
We configure agents to answer only from approved knowledge, test them on hundreds of conversations before launch and set clear handoff rules. When an agent isn't sure, it says so and passes the conversation to your team.
We choose proven platforms for each job, such as Claude or OpenAI models, n8n or Make, Voiceflow or Botpress and Twilio. If you already pay for an equivalent tool, we integrate with it. Third-party costs run on your own accounts or are billed at cost.
Hosting, monitoring, knowledge updates, optimisation, reporting and support within the agreed response time (48 h, 24 h or 4 h depending on the plan), up to the included conversation volume.
Most agents go live in 14 days. One-off automation builds, such as the outbound sales agent, take about three weeks.
You do. Accounts, phone numbers, domains and data stay in your name, and one-off builds are delivered as documented, version-controlled code.
We design every agent around data protection: minimal data, encryption, scoped access and a data processing agreement. We also help you update your privacy notice and tell customers when they are talking to AI.
Yes. Most clients start with one agent or one workflow, measure the results for a month and then add channels or agents.
In 30 minutes we map your lead flow, estimate the revenue you could recover and show you an agent working on your own data.
Or write to us: hello@thedigitalhacks.com · +44 20 3642 0440
